Shipping and delivery

Shipping and delivery – ByLarana

We want to make your shopping experience as smooth and safe as possible – from the moment you place your order until the package is in your hands. Here you will find all the important information about delivery times, tracking, and what happens if delays or problems arise.

Shipping partners and delivery times

We work with reliable shipping companies to deliver your products quickly and safely – either to your home or to the nearest pickup point.

Processing time: Up to 3 business days after the order has been completed. In many cases, the package is shipped the same day.
Delivery time: 7–12 days after processing, depending on the season, demand, and stock status. During periods of high demand or when items are temporarily out of stock, delivery may take longer – but we always do our best to ship as quickly as possible.

—Shipping methods: Packages are delivered by DHL, FEDEX, or UPS, depending on the country.

—Shipping fee: 15 dollars

You will be notified by email as soon as your order has been shipped from the warehouse.

Order tracking

Once your order has been shipped, you will receive an email with a tracking link. You can check where your package is at any time via:

https://larana.no/pages/track-your-order

Use your order number and the email address you used to shop to track the delivery in real time. The information is updated automatically by the shipping company.

Please note that the estimated delivery date is only an estimate, not a guarantee.

Incorrect delivery address

Did you provide the wrong address when placing your order?
Contact us immediately at help@bylarana.com, and we will try to stop the order before it is shipped.

If the package has not been shipped yet: We will update your address without any problem.
If the package has already been shipped: We will contact the shipping company and do our best to help, but we cannot guarantee that it can be changed.

We always recommend double-checking your delivery address before completing your purchase.

Change or cancel an order

If you regret your purchase or would like to make changes, email us as soon as possible at help@bylarana.com with the subject line "CANCEL" or "CHANGE".

Our logistics process is partially automated and very fast. Orders placed in the evening or on weekends may, in some cases, be shipped before customer service has time to process the request.

If the order has not been shipped yet: We can usually help you.
If the package is already on its way: You must receive the item and then follow our return policy.

Delayed deliveries

Delays may occur in some cases, especially during peak season or when shipping companies are experiencing high volumes. We monitor all shipments closely and do everything we can to ensure fast delivery.

If the delivery is significantly delayed, or the tracking information has not been updated for several days – contact us, and we will investigate immediately.

Wrong item or missing delivery

If you have received the wrong item, the wrong size, or something is missing – email us within 14 days of the expected delivery date, and we will resolve it.

In the event of an incorrect delivery: You will not pay for return shipping. We will send you the correct item free of charge – and you may keep the incorrect item as compensation.
If your order is not delivered: We will send a new item free of charge or offer a full refund – the choice is yours.

Unclaimed packages

If you are not home at the time of delivery, the package will normally be delivered to the nearest pickup point. You will then receive a message with information about where you can collect the package.

Packages that are not collected within 2–5 days will be returned to us.
We recommend monitoring the tracking information to avoid unclaimed shipments. Fees for unclaimed packages may be deducted from the refund.

Eco-friendly shipping

We continuously work to reduce our carbon footprint, both in our choice of packaging and delivery procedures. Therefore, we ship orders together in a single shipment whenever possible.

In some cases, such as during promotions or when inventory is temporarily unavailable, your order may be split into several packages with separate tracking numbers.

Shipping protection

We offer optional shipping protection at checkout that covers damage or loss during transit.

For cancellations: Shipping protection will be refunded together with the order.
For returns: Shipping protection is non-refundable, as the service has already been provided. By selecting this add-on, you accept these terms.

Need help?

We’re here for you.
Send an email to help@bylarana.com – we usually reply within 24 hours on weekdays.